My Experiences With Online Memorial Purchases
My Experiences With Online Memorial Purchases
We routinely come into contact with families that have made online memorial purchases. This is one of those times when you can learn some pretty tough lessons, but only after you have paid a fairly steep price.
Local memorialists know local cemeteries. And local memorialists are your neighbors, so when they do make a mistake they have to see you at the store, at local sporting events, school functions…. We are more motivated to correct the problem. Most customers are surprised to learn that cemeteries have rules and regulations. They are, most often, things that the family never even considered. I have seen memorials rejected because they are ½” too small, have paint in the letters, do not include a religious emblem or plot number, or they have not blasted the text deep enough, so when the paint wears out the engraving is no longer visible.
By this time the memorial has been shipped halfway across the country (by shippers who do not understand how to properly handle this material), and at 150 – 200 pounds per cubic foot, that ain’t cheap. So you have a seller in another state, do you think he is going to have this shipped back to him to remove paint, add a couple 1” digits in the corner, or replace the entire memorial because the corner got a little dinged up?
The attraction to online memorial purchases is usually the cost. What they do not always mention is that someone here will usually need to handle the installation, concrete foundation, assembly and oftentimes minor repairs. Cemeteries have fees and applications. There is a process. It is not as simple as picking something out and dropping it off.
I find that people are also likely to buy online because they are given more attractive delivery times. But, the seller does not bother with applications, foundations and/or the rules and regulations, which when done properly can be time consuming. I would rather give an honest estimate on time (from start to finish) and then meet that deadline.
Over the past few years we have agreed to install several memorials manufactured by online sellers. I have seen them damaged (by shippers) beyond repair, unattractive/ spotty material, sizes that will be rejected by the cemetery, inadequate blasting (illegible lettering), and a variety of cemetery related issues that are then left to the customer to resolve. The local memorialists, and the cemeteries are often unwilling to help because the sale was lost to them.
A local monument dealer is with the customer from inception to installation. We know the rules and regulations of the cemeteries in our area. We can save you money and time and heartache. We are serving our community. We are your neighbors and most often we are family owned and operated.
Things to Know Before Making Online Memorial Purchases
Losing a loved one is an emotional and challenging time, and when it comes to purchasing a memorial, it’s important to make an informed decision. Nowadays, many people are turning to online memorial purchases due to the convenience and lower cost factors. However, there are several crucial things to consider before making such a purchase.
1. Familiarize Yourself with Cemetery Rules and Regulations
Cemeteries often have specific rules and regulations regarding the size, materials, and design of memorials. Failure to adhere to these guidelines can result in rejection or costly modifications. It’s crucial to thoroughly understand these requirements before making any online memorial purchases.
2. Quality Assurance and Material Integrity
When buying a memorial online, there’s always a risk of receiving a product with subpar quality. The material used, such as granite or marble, should be durable and able to withstand the test of time. Additionally, make sure the online seller guarantees the quality and integrity of the memorial, providing you with peace of mind.
3. Shipping and Handling Concerns
Memorials are heavyweight items that require special care during shipping and handling. Unfortunately, many online sellers lack the expertise needed to properly handle and transport such delicate pieces. This can lead to damages, dings, or even complete destruction. Ensure that the online seller you choose has a track record of secure packaging and reliable shipping methods.
4. Installation, Foundation, and Repairs
Purchasing a memorial online often means taking on additional responsibilities beyond just the purchase itself. The installation process, concrete foundation, assembly, and potential repairs may need to be handled separately. These tasks can be time-consuming and require specific expertise. It’s essential to assess whether you have the resources and knowledge to handle these aspects or consider working with a local memorialist who can assist you.
5. Local Memorialists Know the Community
One of the significant advantages of working with local memorialists is their familiarity with the local cemeteries and their rules. They have the expertise and knowledge to guide you through the memorial purchasing process, ensuring compliance and avoiding potential issues. Local memorialists are often family-owned and operated businesses, serving their community with care, compassion, and dedication.
Make an Informed Decision
While online memorial purchases may seem appealing at first due to lower costs and convenient delivery, it’s vital to weigh the potential risks and challenges. Understanding cemetery rules, ensuring quality, considering shipping and handling, and addressing installation and repairs are all critical factors to consider before making a decision.
At Schlitzberger and Daughters Monument Co., Inc., we have witnessed the difficulties that can arise from online memorial purchases. As your local memorial experts, we are committed to guiding you through every step of the process, from inception to installation. With our knowledge of local cemeteries and regulations, we can save you time, money, and heartache.
When it comes to honoring your loved ones with a memorial, trust the experience and dedication of a local monument dealer. We are here to serve our community, offering you the support and expertise you need during this emotional time.
