The Customer Isn't Always Right
The Customer Isn’t Always Right
It’s never easy, telling someone that what they thought, what they believed, is false. In a situation such as purchasing a headstone for someone you loved, the last thing any consumer wants to hear is “You can’t do that.”
But sometimes, that unhappy job falls on the shoulders of the memorialist who is trying to help you create the last gift you can give. Unfortunately, there are so many cemeteries, each managed in different ways, that it is a daily occurrence for us to have to tell a customer that they can’t have the monument they wanted, or that they have to pay far more than they anticipated, because of restrictions or requirements.
These rules are beyond our control, and yet we have to abide by them, and often we are the ones who have to disappoint a customer. There are ways in which we can help: we try to find a happy alternative, we try to educate our customer so they better understand why they can’t do as they wish.
Navigating the rules and regulations of Houston area cemeteries can be a complex and overwhelming experience. As a customer, it can be disheartening to hear that your desired monument or arrangement may not be possible due to these restrictions. We understand the frustration that comes with these limitations, but it is important to remember that these rules are beyond our control.
At Schlitzberger and Daughters Monument Co., our goal is to help you create a lasting tribute for your loved ones. While we may have to deliver disappointing news at times, we are committed to finding a happy alternative and providing you with the necessary education to better understand the reasons behind these restrictions.
Education is the key. You don’t have to be an expert on purchasing a memorial, but being willing to ask questions, seek advice, and learn can make the process smoother for both parties. Our team of memorialists is here to assist you every step of the way, ensuring that you have peace of mind when you leave our office.
When considering a memorial, it’s important to conduct a little research first. Look for reputable and established businesses like ours, where you can ask to see samples of our work. Beyond the cost of the monument, keep in mind that most cemeteries have additional fees. A good dealer will either have this information readily available or be willing to find out on your behalf.
While crafting a beautiful and well-made memorial takes time, it’s important to make notes along the way and ask for clarification on anything that may be unclear. We are here for you, and all we ask is that you help us help you. By working together and fostering an educated public, we can make the process more seamless and ensure that your vision is realized.
Schlitzberger and Daughters Monument Co. is dedicated to providing exceptional service and guidance throughout your memorial journey. Whether you have questions, concerns, or simply need advice, please don’t hesitate to reach out. We are here to serve you.
Navigating the rules and regulations of Houston area cemeteries can be a complex and overwhelming experience. As a customer, it can be disheartening to hear that your desired monument or arrangement may not be possible due to these restrictions. We understand the frustration that comes with these limitations, but it is important to remember that these rules are beyond our control.
At Schlitzberger and Daughters Monument Co., our goal is to help you create a lasting tribute for your loved ones. While we may have to deliver disappointing news at times, we are committed to finding a happy alternative and providing you with the necessary education to better understand the reasons behind these restrictions.
Education is the key. You don’t have to be an expert on purchasing a memorial, but being willing to ask questions, seek advice, and learn can make the process smoother for both parties. Our team of memorialists is here to assist you every step of the way, ensuring that you have peace of mind when you leave our office.
When considering a memorial, it’s important to conduct a little research first. Look for reputable and established businesses like ours, where you can ask to see samples of our work. Beyond the cost of the monument, keep in mind that most cemeteries have additional fees. A good dealer will either have this information readily available or be willing to find out on your behalf.
While crafting a beautiful and well-made memorial takes time, it’s important to make notes along the way and ask for clarification on anything that may be unclear. We are here for you, and all we ask is that you help us help you. By working together and fostering an educated public, we can make the process more seamless and ensure that your vision is realized.
Schlitzberger and Daughters Monument Co. is dedicated to providing exceptional service and guidance throughout your memorial journey. Whether you have questions, concerns, or simply need advice, please don’t hesitate to reach out. We are here to serve you.
-Lea Woodard, Schlitzberger and Daughters Monument Co., Inc.
