My experience was very good. Kim assisted me during the whole process, answered all my questions, made suggestions, etc. but definitely listened to my concerns and choices. I visited the cemetery on Mon. Apr. 2 to see the marker and couldn’t be more pleased; it’s everything we asked for. I took photos and sent to my brother’s wife, as well as his six children and the feedback was all positive. The whole family is happy with the results. Thanks for helping us with this final step during a difficult time. I don’t think the experience could be improved unless of course, you were magic, and could make the marker magically appear. Joking, of course! Great job!