Kim was my salesperson. She was extremely helpful as well as patient. I ordered a foot marker for my son that was extremely detailed and she took a great deal of time getting the information that I wanted on the foot marker. The marker turned out to be exactly what I wanted and it was PERFECT! It was a beautiful memorial to my son. For me personally, I had a good experience and, there is nothing that I would change. Schlitzberger and Daughters were very professional.