We know the reputation of the company for quality products! Our family was so satisfied with our marker; we gave your cards to family and friends, and showed them pictures of our marker. Sherree was so very helpful and showed us a lot of things to make our selection! She was so knowledgeable and a very lovely person! Not a thing {could improve the experience}, keep Sherree in your office for everyone else so they can have the great experience we had. We had no idea what we wanted at first, and we walked out very satisfied with our choice. May God bless everyone involved with this!