They were very friendly and listened to everything I asked for. They checked in with me through the whole process. Not once did they rush me to make a decision and were very clear on the time line and how things would progress. I couldn’t believe my eyes when I went to see the memorial last night. I cried so much because it was so beautiful and perfect. I even had a young lady approach me and tell me how beautiful it was and asked for the information where I purchased it from. I can’t begin to thank this company for what an excellent job they did. I thank you with all my heart for making this amazing {memorial} for my husband. I can’t think of anything that you guys need to improve on. I had a great experience with this company.