I have known about your company for many years. My experience was as expected. You have a very courteous staff; that is. the ones I’ve met. You were very accommodating and cooperative. You demonstrated knowledge and competence in the work at hand. You serve your client very well in bringing resolutions to problems when they occurred. Finally, the end product; namely, the completed ledger and the installation of the ledger were indeed successful. Important too, was your continued communication with your client; thus, keeping him abreast with the progress of the project. C O N G R A T U L A T I O N S and T H A N K S for a job well done. Be comfortable with the process you have in place.